Contacts

Thank you for visiting jasminethaionline.com — your guide to new Australian online pokies and casino reviews. Below you'll find everything you need to know about getting in touch with our editorial team.

How to Reach Us

The easiest way to contact us is by email:

contact@jasminethaionline.com

Please include a clear subject line and as much relevant detail as possible so we can route your message to the right person and respond efficiently.

What You Can Write About

We welcome messages on the following topics:

Questions about our content — if something in one of our reviews or guides is unclear, we'll be happy to explain.
Corrections — spotted an outdated bonus, an incorrect fact, or a casino that has changed its terms? Let us know and we'll verify and update it.
Feedback — suggestions on how we can improve our reviews, ratings, or the site in general.
Partnership requests — enquiries regarding cooperation, advertising, or content collaboration.

Response Time

We read every message we receive. We usually reply within a few business days, though during busy periods it may take a little longer. We appreciate your patience.

Questions About Your Casino Account

Please note: jasminethaionline.com is an independent review website — we are not a gambling operator. We do not run any casinos, process payments, or manage player accounts.

This means we cannot help with:

Deposits or withdrawals;
Bonus crediting or wagering issues;
Account registration, verification, or closure;
Disputes with a specific casino.

For any of the above, please contact the customer support team of the casino in question directly — typically via their live chat or support email listed on their own website.

Need Help With Gambling?

If gambling is starting to feel like more than entertainment for you or someone you know, free and confidential help is available across Australia.

Gambling Help Online is the national support service for Australians affected by gambling. They offer 24/7 counselling, live chat, and resources:

Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free, 24/7)

Remember: pokies and casino games should always be fun. Set limits, play responsibly, and never gamble more than you can afford to lose.